Repair Responsibilities

Co-operative's Responsibilities

We will keep in good repair the structure and exterior of the house, including:

  • The roof
  • Outside walls, outside doors, window sills, window catches and window frames
  • Drains, gutters and external pipes (this does not include the clearance of blockages caused by the tenant's negligence)
  • Floors and ceilings, doors, door frames and internal staircases and landings
  • Chimneys and flues
  • Pathways, steps and other means of access
  • Boundary walls and fences (where supplied by the Co-operative)


We will keep in proper working order, any installations we have provided for space heating, water heating and sanitation and for the supply of water, gas and electricity, including:

  • Basins, sinks, baths, toilets, flushing systems, waste pipes and showers
  • Electric wiring, central heating installations, door entry systems, communal TV aerials and extractor fans
  • Smoke detectors

We will not be responsible for the maintenance of anything installed by the tenant or belonging to the tenant which they would be entitled to remove from the house at the end of the tenancy unless we have agreed to it in writing.

We will inspect annually any gas installations in the house provided by us. We will provide the tenant with a copy of the inspection report within 28 days of the inspection. 

If your house is served by a communal television aerial provided by us, we will take reasonable steps to repair any defect within 3 working days. 


Tenant Responsibilities

Tenants are responsible for taking reasonable care of their own home. This responsibility includes internal decoration and carrying out the following minor repairs:

  • Plugs and chains on sanitaryware
  • Replacing lost or broken keys (including any costs incurred through forcing entry)
  • Smoke detector batteries (if not linked to the mains electricity supply)
  • Damage as a result of negligence to glass, sinks or sanitary ware
  • Keeping the house in a reasonable state of cleanliness
  • Ventilating and heating their home to prevent the build up of condensation
  • Taking out home contents insurance for their belongings and if the tenant lives in a flat it is incase of flooding a downstairs neighbour. 

Please see our helpful guide to avoiding accidents in the home and home safety