Repairs and Maintenance

The Co-operative’s biggest area of expenditure is investing in repairs and maintenance to ensure our properties remains in a good standard of repair and meet the aspirations of our tenants.  The amount we spend upon our properties varies from year to year and is agreed by our Management Committee who are informed by detailed financial plans of the future maintenance requirements of out properties.

We organise the maintenance services by categorising repairs investment into three main types:

Day-to-day repairs

These are repairs carried out on a day to day basis in response to a maintenance problem which requires to be fixed within a reasonable period of time and cannot be held back and included in a more cost effective planned maintenance contract.

Reactive repairs can be reported to the Co-operative by telephone, in person, on-line and by email or in the case of an emergency outwith office hours, direct to our emergency repairs contractor - City Building

The Co-operative completes on average over 1,000 day to day repairs in our properties each year.

Planned Improvements to Property

These are the replacement or renewal of major building components such as kitchen units, central heating boilers, bathroom suites and windows which are assessed as being at the end of their useful life. The Co-operative has a 30 year programme to plan improvements and component replacement to our properties.

This £12 million programme to improve our houses over the next 30 years is well underway and between 2016-2020, we propose to spend approximately £1.6 million towards improving tenants' homes by installing replacement kitchens, bathrooms and central heating systems.

Cyclical Repairs

These works include gutter cleaning, close & external painting, grass cutting, close cleaning and other estate works delivered by our in-house caretaking team; smoke alarm inspections and annual gas safety inspections are carried out to help protect the fabric of our houses or as part of our legal responsibility as your landlord.


When a repair is reported and the extent of the work is not clear, staff may arrange for the Asset Manager or Maintenance Assistant to carry out a pre-inspection of the proposed work. If this is not required the repair will be categorised according to its urgency and the work will be instructed to be carried out.

Our tenants views on our repairs service are important to us. Please take the time to complete our surveys about our repairs services.