About us

Hawthorn Housing Co-operative is a fully mutual housing co-operative that owns and manages 364 homes in Possilpark, Glasgow. We are managed by a voluntary Management Committee of 11 tenants who employ staff to carry out the day to day work of the Co-operative.

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The Co-operative exists to "lead the creation of a community with excellent homes where people are proud to live".  We aim to provide good quality affordable rented housing for future generations and to ensure the Co-operative remains a strong, stable and independent registered social landlord.

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Our strategic objectives are:

• Provide high-quality and well-maintained homes which are warm, safe and affordable.

• Deliver a wide range of excellent services which continue to meet customers’ needs.

• Promote community involvement and local partnerships for the benefit of the local area.

• Ensure robust financial management and sound governance.

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The Co-operative manages the housing stock it owns with staff working to the strategy and policy set by our Management Committee. The Management Committee lead the organisation by setting and controlling the direction of its affairs whilst ensuring we comply with relevant legislation and regulatory standards set by the Scottish Housing Regulator.

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The key focus of the Co-operative is to continue to be a caring, locally controlled community based landlord providing responsive, efficient and effective services.  Our continued success will be built upon our commitment to involving our membership in shaping services and the future to deliver our vision of delivering quality housing services, working in partnership with our members and others to create a secure, safe, attractive and sustainable community. 

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The Co-operative’s core values are:

• Be Open and honest in our thinking, approach and communications. 

• Be Respectful in how we treat others and their personal information.

• Be Fair and inclusive, recognising that everyone is important.

• Be Helpful and willing to go the extra mile.

• Be Loyal and do the right thing for the community.

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The Co-op has agreed a customer care charter that specifies the level of service every customer should expect to receive from the Co-op.  It also explains what you can do if you feel the service you received did not reach this standard.

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