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Emergency Repairs

Hawthorn Housing Co-operative provide an emergency repair service 24 hours per day 365 days of the year for our tenants.

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Emergency repairs are to fix problems that:

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  • are an immediate danger to your health

  • are an immediate risk to your safety

  • present a risk of significant damage to your property

  • cause significant damage to the building or

  • a risk to personal security (for example, external doors that will not lock)

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Emergency repairs can be reported in person at our office during normal working hours or by phoning us on 0141 336 2138.

Normal working Hours

Monday, Tuesday & Thursday: 9am - 4.30pm

Wednesday: 10.30am - 4.30pm

Friday: 9am - 4pm

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The office closed for lunch from 12.30pm-1.30pm each day.

On the last Wednesday of every month, we are closed until 1.30pm for staff training.

Report an emergency repair out-with office hours

For emergency repairs out-with office hours, including weekends and public holidays, please contact the following telephone number:

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  • Gas Central Heating & Hot Water Emergencies (City Building Gas Section): 0800 595 595

  • All other Emergencies (City Building): 0800 595 595

 

Our out of hours service is for emergency repairs only, where there is a potential danger to health or risk to the safety of the occupant or a danger of serious damage to the building.

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 Examples of an emergency repair:

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  • Blocked toilet pan if there is no other toilet in the house

  • Significant leaks or flooding from water supply pipes or heating pipes, water tanks or cylinders (where these are uncontainable/cannot be isolated)

  • Significant water penetration from roof (where this is uncontainable by using a bucket or pail)

  • Total loss of water supply (if not Scottish Water, call 0845 600 8855)

  • Total loss of electric power (if not Scottish Power, contact 0845 272 7999)

  • Loss of all lighting, or bathroom light, or all sockets

  • Unsecure door lock (where only one door lock is fitted)

  • Broken (not cracked) window which cannot be made safe temporarily

  • Total loss of space or water heating if no other heating is available

  • Total loss of gas supply or gas leak - report to Scottish Gas Networks on 0800 111 999

  • Fire, flood or storm damage

 

Please note that loss of a television aerial signal is not classified as an emergency - it is an urgent repair which we aim to complete within a 3 working day deadline.

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